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Terms of service

 

Terms and Conditions – Himalayastyling

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Trader: Himalayastyling, registered with the Dutch Chamber of Commerce (KvK) under number 73632503, VAT number NL001248058B54, located in Wieringerwerf, De Stek 9f, 1771SP, the Netherlands, e-mail: info@himalayastyling.nl
  2. Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession and who enters into a distance contract with the trader.
  3. Distance contract: a contract concluded within the framework of a system organised by the trader for the distance selling of products, in which, up to and including the moment the contract is concluded, exclusive use is made of one or more techniques for distance communication.
  4. Withdrawal period: the period within which the consumer can make use of his right of withdrawal.
  5. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.
  6. Day: calendar day.
  7. Durable medium: any tool that enables the consumer or trader to store information addressed to them personally in a way that allows future reference and unaltered reproduction of the stored information.

Article 2 – Identity of the trader

Himalayastyling
Address: De Stek 9f, 1771SP Wieringerwerf, the Netherlands
E-mail: info@himalayastyling.nl
Chamber of Commerce (KvK) number: 73632503
VAT number: NL001248058B54

Article 3 – Applicability

  1. These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
  2. If, in addition to these terms and conditions, specific product or service conditions also apply, the provisions of these terms and conditions apply.

Article 4 – The offer

  1. The offer contains a complete and accurate description of the products offered.
  2. Obvious mistakes or obvious errors in the offer do not bind the trader.
  3. Every offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer.

Article 5 – The contract

  1. The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it.
  2. If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of that acceptance electronically.

Article 6 – Prices

  1. The prices stated in the offer of products include VAT and exclude shipping costs, unless stated otherwise.
  2. Price increases within 3 months of the conclusion of the contract are not permitted, unless they result from statutory regulations or provisions.

Article 7 – Payment

  1. Unless otherwise agreed, amounts owed by the consumer must be paid immediately upon ordering, using the payment methods offered.
  2. The consumer has a duty to report inaccuracies in payment details provided or stated to the trader without delay.

Article 8 – Delivery and performance

  1. The trader will exercise the greatest possible care when executing orders for products.
  2. The place of delivery is the address that the consumer has made known to the trader.
  3. The trader will execute accepted orders with due speed, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, the consumer will be informed of this in good time.
  4. The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a third party designated by the consumer.

Article 9 – Retention of title

All delivered products remain the property of the trader until the consumer has fully met his payment obligations.

Article 10 – Right of withdrawal

  1. The consumer may dissolve a contract relating to the purchase of a product during a withdrawal period of 14 days without giving any reason.
  2. The withdrawal period starts on the day after the consumer, or a third party designated by him, has received the product.
  3. To exercise the right of withdrawal, the consumer must inform the trader within the withdrawal period by means of an unambiguous statement (for example by e-mail).

Article 11 – Consequences of withdrawal

  1. If the consumer exercises his right of withdrawal, all payments, including the standard delivery costs, will be refunded promptly and no later than within 14 days after the dissolution.
  2. Refunds will be made using the same means of payment the consumer used for the original transaction, unless otherwise agreed.
  3. The costs of returning the product are borne by the consumer.

Article 12 – Exclusion of the right of withdrawal

The right of withdrawal is excluded for products that:

a. have been manufactured according to the consumer's specifications;
b. are clearly personal in nature;
c. cannot be returned for reasons of health protection or hygiene and whose seal has been broken after delivery (for example care products, soaps, scrubs);
d. can spoil or age quickly.

Article 13 – Warranty and conformity

  1. The trader guarantees that the products comply with the contract, the specifications stated in the offer, and reasonable requirements of soundness and/or usability.
  2. The statutory warranty applies: a product must do what the consumer may reasonably expect from it.
  3. Electrical products (such as cables and lamps) carry the required CE marking. The consumer must use them exclusively in accordance with the instructions supplied.

Article 14 – Complaints procedure

  1. The trader has a sufficiently publicised complaints procedure.
  2. Complaints about the performance of the contract must be submitted to the trader, fully and clearly described, within a reasonable time via info@himalayastyling.nl
  3. Complaints submitted will be answered within 14 days. If a complaint requires a longer processing time, an acknowledgement of receipt will be sent within 14 days, with an indication of when the consumer can expect a more detailed reply.
  4. If a complaint cannot be resolved by mutual agreement, the consumer may submit the dispute via the European ODR platform (http://ec.europa.eu/odr).

Article 15 – Liability

  1. The trader is not liable for indirect damages, such as consequential loss or loss of profit.
  2. To the extent permitted by law, the trader's liability is limited to the amount of the relevant order.
  3. This limitation does not apply in cases of intent or gross negligence on the part of the trader, and does not affect the consumer's statutory rights.

Article 16 – Privacy

The trader processes personal data in accordance with the Privacy Policy published on the website and in accordance with the General Data Protection Regulation (GDPR).

Article 17 – Applicable law and disputes

  1. Dutch law exclusively applies to all contracts to which these terms and conditions apply.
  2. Disputes will be submitted to the competent court in the district where the consumer resides or, at the consumer's option, to the court in the district where the trader is established.

Article 18 – Intellectual property and trademark

  1. All intellectual property rights relating to the name, logo, trade name and house style of Himalayastyling belong to the trader.
  2. Himalayastyling is a registered trademark with the Benelux Office for Intellectual Property (BOIP). This means the name and logo are legally protected.
  3. Third parties are not permitted to use the name Himalayastyling, the logo, product photos, product descriptions or other content of the webshop without the trader's written consent, unless necessary for private use or to place an order.
  4. Any unauthorised use of the trademark, logo or content may result in legal action.

These terms and conditions may be amended from time to time.

Wieringerwerf, 25 September 2025

Appendix: Model Withdrawal Form

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