Terms of service
General Terms and Conditions – Himalayastyling
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Entrepreneur: Himalayastyling, registered with the Dutch Chamber of Commerce under number 73632503, VAT number NL001248058B54, established in Wieringerwerf, De Stek 9f, 1771SP, e-mail: info@himalayastyling.nl
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Distance contract: a contract concluded within the framework of a system organised by the entrepreneur for distance selling, whereby exclusively one or more techniques for distance communication are used.
Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Day: calendar day.
Durable data carrier: any tool that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.
Article 2 – Identity of the entrepreneur
Himalayastyling
Address: De Stek 9f, 1771SP Wieringerwerf, NL
E-mail: info@himalayastyling.nl
Chamber of Commerce (KvK) number: 73632503
VAT number: NL001248058B54
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
If the contract contains specific product or service conditions in addition to these general terms and conditions, the provisions of these terms and conditions apply.
Article 4 – The offer
The offer contains a complete and accurate description of the products offered.
Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
Each offer contains information that makes clear to the consumer what rights and obligations are attached to acceptance of the offer.
Article 5 – The contract
The contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically.
Article 6 – Prices
The prices of products stated in the offer include VAT and exclude shipping costs, unless stated otherwise.
Price increases within 3 months after the conclusion of the contract are not permitted, unless they result from statutory provisions or regulations.
Article 7 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid directly upon ordering via the payment methods offered.
The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
Article 8 – Delivery and performance
The entrepreneur will exercise the greatest possible care when executing orders for products.
The place of delivery is the address that the consumer has made known to the entrepreneur.
The entrepreneur will execute accepted orders with due speed but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, the consumer will be informed of this in good time.
The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a third party designated by the consumer.
Article 9 – Retention of title
All delivered products remain the property of the entrepreneur until the consumer has fulfilled the payment obligations in full.
Article 10 – Right of withdrawal
The consumer may dissolve a contract relating to the purchase of a product during a cooling-off period of 14 days without giving reasons.
The cooling-off period starts on the day after the consumer or a third party designated by the consumer has received the product.
To exercise the right of withdrawal, the consumer must inform the entrepreneur within the cooling-off period by means of an unambiguous statement (for example by e-mail).
Article 11 – Effects of withdrawal
If the consumer exercises the right of withdrawal, all payments, including delivery costs of standard shipping, will be refunded without delay and no later than 14 days after withdrawal.
The refund will be made using the same means of payment that the consumer used for the original transaction, unless otherwise agreed.
The costs of return shipment are borne by the consumer.
Article 12 – Exclusion of the right of withdrawal
The right of withdrawal is excluded for products that:
a. are manufactured according to the consumer’s specifications;
b. are clearly personal in nature;
c. are not suitable to be returned for hygiene reasons and whose seal has been broken (for example care products, soaps, scrubs);
d. can spoil or age quickly.
Article 13 – Warranty and conformity
The entrepreneur warrants that the products comply with the contract, the specifications stated in the offer, and reasonable requirements of soundness and usability.
Statutory warranty applies: a product must do what the consumer can reasonably expect of it.
For electrical products (such as cables and bulbs), the required CE marking applies. The consumer must use these only in accordance with the supplied instructions for use.
Article 14 – Complaints procedure
The entrepreneur has a complaints procedure that is sufficiently publicised.
Complaints about the performance of the contract must be submitted to the entrepreneur within a reasonable time, fully and clearly described, via himalayastyling@outlook.com.
Complaints submitted will be answered within 14 days. If a complaint requires a longer processing time, an acknowledgement of receipt will be sent within 14 days indicating when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, the consumer can submit the dispute via the European ODR platform (http://ec.europa.eu/odr).
Article 15 – Liability
The entrepreneur is not liable for indirect damage, such as consequential damage or lost profits.
To the extent permitted by law, the entrepreneur’s liability is limited to the amount of the relevant order.
This limitation does not apply in the event of intent or gross negligence by the entrepreneur and does not affect the statutory rights of the consumer.
Article 16 – Privacy
The entrepreneur processes personal data in accordance with the Privacy Notice on the website and in accordance with the General Data Protection Regulation (GDPR).
Article 17 – Applicable law and disputes
All contracts to which these terms and conditions apply are governed exclusively by Dutch law.
Disputes shall be submitted to the competent court in the district where the consumer resides or, at the consumer’s choice, the court in the entrepreneur’s district.
Article 18 – Intellectual property and brand
All intellectual property rights relating to the name, logo, trade name and house style of Himalayastyling are vested in the entrepreneur.
Himalayastyling is a registered trademark with the Benelux Office for Intellectual Property (BOIP). This means that the name and logo are legally protected.
Third parties are not permitted to use the name Himalayastyling, the logo, product photos, product descriptions or other content of the webshop without the entrepreneur’s written permission, unless this is necessary for private use or to place an order.
Any unauthorised use of the brand, logo or content may result in legal action.
Other:
The General Terms and Conditions may be amended from time to time.
Wieringerwerf, 25 September 2025
Annex: Model withdrawal form
