It's understandably frustrating if you have a complaint about our products and/or services. We're happy to help you further and offer the solution you're looking for. You can email us at: info@himalayastyling.nl
Our complaints department staff will review the complaint
and try to resolve it to everyone's satisfaction.
Once we've received your complaint, you'll receive a confirmation from us.
We will respond to your complaint as soon as possible, but no later than 14 days after receipt. Should it require more time, we will let you know.
If you'd prefer not to go through us, you can also always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/
Since 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at (https://consumer-redress.ec.europa.eu/index_nl.) If the complaint is not already being handled elsewhere, you are free to file it via the European Union platform.
